Refund Policy

Last updated: October 15, 2026

Products provided through Music Pro include digital software licenses, downloadable tools, and prepaid cloud processing credits. Due to the digital and consumable nature of these offerings, all sales are final and non-refundable once the product has been delivered or credited to your account balance, except where required by applicable consumer law.

1. Prepaid tool credits

Credits purchased for Music Pro web applications are prepaid computational usage units:

• Immediate fulfillment: When you purchase a credit pack through our payment processor, credits are delivered immediately to your account balance for on-demand cloud tool execution. Because credits are immediately accessible, credit purchases are non-refundable once credited.
• Credits never expire: Purchased credits do not expire as long as your account remains open and in good standing.
• Automated failed-run credit return: If an automated cloud tool run encounters a server error or fails to generate the intended output due to a platform issue, the credits deducted for that operation are automatically reversed and restored to your balance server-side.

2. Digital software and desktop applications

For downloadable desktop applications (such as MIDIGEN):

• No trial on Lifetime: a Lifetime license is a final one-time purchase with no free trial. Try the free apps, demos and videos first to check performance, audio analysis and workflow compatibility in your own setup before you buy.
• Final sale: Once a digital software license key is issued or access is granted, all sales are final and non-refundable.

3. Educational purpose

Products and tools are provided primarily for creative, instructional, and music production purposes. Before purchasing, please review available documentation, demonstrations, videos, the free apps and the All Access free trial to ensure the product meets your workflow needs.

4. Compatibility responsibility

Although our tools are extensively tested across standard environments, compatibility may vary depending on your operating system version, hardware specifications, Digital Audio Workstation (DAW), audio interface, plugins, or MIDI devices.

By purchasing a license or credits, you acknowledge that you are responsible for verifying that your system and setup meet necessary compatibility requirements prior to completing your purchase.

5. Technical support

At this time, Music Pro does not provide individualized one-on-one technical support or custom DAW troubleshooting services for purchased products. Available documentation, guides, and demonstration videos should be referenced for setup and usage assistance.

6. Statutory consumer rights

Nothing in this Refund Policy affects your non-waivable statutory rights under applicable consumer protection laws in your jurisdiction (including statutory consumer withdrawal rights where applicable prior to digital delivery or service performance).

7. Billing assistance

If you believe you were charged in error, experienced an accidental duplicate transaction, or have a question regarding a recent charge, please contact our billing team at support@musicpro.app with your purchase email and transaction receipt so we can review the situation.